How long will it take to receive my order?

Standard Shipping: Orders typically arrive within 8-15 business days. Deliveries to remote areas may take longer.

Why did the attempted delivery fail?

A: A delivery attempt might fail for any of the following reasons:1.Consignee is unavailable.2.Wrong shipping address.3.Parcel is delayed by the shipping company.4.Parcel was lost during shipping.5.Parcel was lost due to forces of nature such as a hurricane, flood, earthquake, fire, etc.

How can I return or exchange my items?

Please email our after-sales team at service@retro-stage.com with your order number and the name of the product you wish to return or exchange. They will assist you with the process.

What is your return policy?

Please check our return/refund/exchange policy here.

What should I do if my refund is incorrect?

A: We’re really sorry if we’ve made a mistake with your refund! Please contact our customer service team and we’ll sort it out for you as soon as possible.The following may affect the amount you have been refunded:1.The delivery charge, which is only refunded for orders canceled before shipment.2. Any discounts/points that were applied when you checked out, which cannot be reused.

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